Shipping policy

Shipping Policy

At [Brand Name], we ship directly from the United States. We currently ship within the United States only.

Order Processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM ET, on weekends, or on holidays will begin processing the next business day.

Shipping Rates

  • Free standard shipping on all U.S. orders over $50.

  • Because all full-price Cotopaxi packs — Allpa 18L, Allpa 26L, Allpa 18L Del Día, Allpa 26L Del Día, Elqui 18L Del Día, and Tasra 16L Del Día — are priced above $50, standard U.S. shipping is free.

  • Expedited shipping is available at checkout at calculated rates.

  • Alaska, Hawaii, and Puerto Rico may require additional shipping fees and longer delivery times.

Delivery Times

  • Standard shipping: 3–7 business days after processing.

  • Expedited shipping: 2–3 business days after processing.

  • Remote or rural areas may take 5–10 business days.

Delivery times are estimates and may be affected by carrier delays, weather, or peak seasons.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking may take up to 24 hours to update.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned due to an incorrect address, the customer is responsible for reshipping costs.

Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or damaged in transit, please contact us within 7 days of the delivery date or expected delivery date. We will help you file a claim with the carrier.

Returns

Returns are accepted within 30 days of delivery. Items must be unused and in original condition. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect. See our Return Policy for details.

Questions